Shipping Time

Service transit time is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods. Please use this as a guideline only.

Please note shipping and delivery days are Monday through Friday.

Fee

If your product total is less than $175, add $9.99 shipping.

Vaccines

If your product total is less than $175, add $9.99 shipping.

Hazardous

If item is designated hazardous add $21.00. Aerosol and hazardous items can only be shipped via Ground Service.

Our Returns Policy/Disclaimer

We have a limited returns policy. Only items that are unmarked, in the original package, unused, and in absolutely new condition are eligible for return. All packaging, manuals, warranty cards, etc. that were in the original package must be returned as well to receive credit. Used products are not returnable. Additionally, custom and special orders are not cancelable and are non-refundable. Direct ship from manufacturers orders (even if unused) may not be returnable or may be subject to a restocking fee. Shipping charges, prescription drugs, vaccines, saddles, ultrasound instruments, books, videos, CDs, DVDs, and software are not returnable or refundable. In some circumstances, manufacturers may have a different returns policy than Midwest Veterinary Service. If you believe a manufacturer's return policy may apply, please call us to confirm at 800-658-3537 or email us at frontdesk@midwest.vet. All returns must be completed within thirty (30) days of delivery to you.

How to Make a Return

Email frontdesk@midwest.vet for a Return Materials Authorization(RMA) form.

Return to:

Midwest Veterinary Service
415 10th St NW
Watertown, SD 57201

You are responsible for return shipping costs.

Damaged Packages & "Shortages"

If you receive a damaged package, contact the delivery carrier immediately and save all packing material for their inspection. The delivery carrier will determine the next steps if the package is damaged. We are not responsible for packages damaged by the delivery carrier.

If you do not receive all of the products you ordered (a "shortage"), contact Midwest Veterinary Service immediately at 800-658-3537.

Damaged packages and shortages must be reported within 72 hours of the receipt of your order.

Disclaimers

Midwest Veterinary Service disclaims any and all responsibility for errors in pricing, for the use or misuse of any product described on this website, and for any losses of any kind incurred through your use of products described on this website. Always refer to and follow the manufacturer's label directions. Midwest Veterinary Service does not authorize anyone, including its agents or employees, to recommend any product sold by Midwest Veterinary Service for use in any manner other than according to the manufacturer's current label directions. Midwest Veterinary Service is not responsible for delivery carrier errors or delays whether caused by the carrier, the weather, or any other reason. We reserve the right to limit quantities. Prices are subject to change without notice.