Refund policy

Midwest Veterinary Service Return Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’ll work with you to make it right.

Eligible Returns

  • Most unopened, unused items may be returned within 30 days of purchase for a refund or store credit.

  • Items must be in their original packaging and in resalable condition.

  • A receipt or proof of purchase is required.

Non-Returnable Items

For the safety of all our clients and patients, certain items cannot be returned, including:

  • Prescription medications

  • Opened or partially used food, supplements, or health products

  • Special-order or custom products

How to Return

  1. Contact us at 800-658-3537 before sending an item back.

  2. Ship or bring the item to:
    Midwest Veterinary Service
    415 10th St. NW | Watertown, SD 57201

  3. Refunds are processed to the original payment method within 7–10 business days after we receive your return.

Exchanges

If you received the wrong item or a defective product, please let us know right away. We’ll arrange for a replacement at no additional cost.